Here you can read some details about the life cycle of your order, from the moment you place the order until delivery. At the beginning choose the configuration you like and put it in the cart in a few clicks. Our shop offers different payment methods, so you have the opportunity to choose it freely. Shipping costs are always free and therefore included in the price. Once you have placed an order, you will receive an email within a few seconds to confirm that the "order has been received", and at this stage if you consider it strictly necessary, the order can still be changed, but only by calling our customer service and talking live with one of our operators; no changes communicated by email will be accepted. Only later, once your configuration has been approved will you receive a second "order confirmation" email. From this moment the order is being processed, therefore, the construction and testing phases will begin. The times ranging from sending the order to the construction and testing phase are those chosen by you during the system configuration. To these times will be added the delivery times for the shipment.
The delivery times relating to the shipment, which start from the moment when the computers already built and tested are entrusted to the courier who will take care of the final delivery to the customer, are approximately 1-2 working days in Italy and 3-4 days about working in the European territory. In some places that are difficult to reach, the times can be extended by about 1-2 working days. It should be taken into account that Saturdays and Sundays, in addition to holidays, are not considered as working days.
As soon as the computer is ready, the order is shipped and you will receive an additional email containing the tracking number. Thanks to the tracking number you can follow the stages of your shipment until the final delivery. The tracking code can be used by entering it in a special field on the official website of the service provider in charge of transporting the goods. In case of difficulty, we recommend calling the customer service of the transport company. We remind you that traceability can also start 24 hours after delivery of the goods to the transport company.
Shipping to a collection point
By purchasing in our online shop, during the order you can enter the address of the collection point and then the preferred collection point in the appropriate field. Collection points are available in central locations and during store opening hours, even on weekends. More than half of customers collect the package on the same day of delivery.
Shipping to the door
By purchasing in our online shop, during the order you can enter your address in the appropriate field, and our shop takes on the task of taking care of all the activities related to the movement of goods, from the construction and test plant to the door of the buyer / recipient, commissioning one of the best transport companies available on the market today.